|
What kind of
apparel do you use?
How should I wash/care my shirt?
How long does it take to ship my
order?
Is ordering online safe at VIP Teez?
Can I place my order by phone or
mail?
Do you offer quantity discounts?
What type of payments methods do you accept?
Why do I get the error message"Session
Timed Out" when trying to pay with PayPal?
What is your Exchange Policy?
What is your Refund Policy?
What kind of apparel do you use?
All of our adult designs are printed on tanks and t-shirts from American
Apparel. American Apparel leads the industry with their new and
innovative blends and synthetics. Our onesies come from a variety of sources.
They are 100% combed cotton and are of great quality.
How should I wash/care my shirt?
To keep your shirt in top condition, always remember to turn it inside
out and wash in cold water with like colors. Dry in low heat inside out.
Do not iron over design.
How long does it take to ship my
order?
All in-stock items are shipped within 24 hours. Non-stocked items are
usually shipped within 48-72 hours. Custom-made orders are usually shipped
within 7-10 business days. Please remember that each custom order is made
specifically for you or your receipient. Complex custom orders may take
2-3 weeks to be delivered. All of our shipping packages are shipped ground,
via US Postal Service. If you would like an order rushed, overnighted
or use a different carrier, please contact us at staff@vipteez.com.
Once your order has been shipped, you will receive an email containing
your package's tracking number.
Is ordering online safe at VIP Teez?
This Website uses the industry standard Secure Sockets Layer (SSL) technology.
SSL encrypts all of your personal information so that it cannot be read as the information travels over the Internet. This type of technology is used by every major online store now on the Web.
VIP Teez understands that making purchases online involves a great deal of trust on your part. We take that trust seriously, and, as a result, we seek to ensure the security of your personal information online. You can shop online with confidence!
Can I place my order by phone or mail?
Yes. To place your order by phone, please call us at (862)224-0908. If
you would like to mail in your order, please send us a print out of your
shopping cart along with your check, money order or credit card information,
and send it to:
Orders
VIP Teez
148 Harrington Rd
Clifton, NJ 07012
Do you offer quantity discounts?
Yes. We offer volume discounts on orders of 50 or more pieces of the same
designed shirt. Perhaps you are planning a large event or fundraiser,
what better way to show you support. If you would like more information
about volume ordering, please call us (862)224-0908 or email us at staff@vipteez.com.
What type of payments methods do you accept?
We accept payment via PayPal, American Express, VISA, Master Card, and
Discover. We process all of our payments through PayPal, so please be
sure to have your brower's preferences set accordingly. If you need more
information, please see our PayPal
Setting Requirements page. If you would like to pay via a check or
money order, please place your order by calling (862)224-0908 or email
us at staff@vipteez.com.
Why do I get the error message"Session
Timed Out" when trying to pay with PayPal?
Your browser must have Cookies enabled. Please go our PayPal
Setting Requirements page and follow the instructions provided.
What is your Exchange Policy?
VIPTeez.com offers a 14-day exchange policy on all of our products, with
the exception of special orders and sales items (shipping is non-refundable).
We will gladly exchange any item purchased on-line for a different size
as long as the item has not been WORN, WASHED, or DAMAGED. Please consult
our size chart to prevent ordering the wrong size. Exchanges will only
occur for size and style, not design. Receipt must be accompanied with
exchange, please save your receipt to facilitate this procedure. Cancellations
of orders will not be allowed.
Again, we recommend you ship all returns via a traceable carrier and in
a well-padded box or envelope. We are not responsible for returns that
are lost or damaged during return shipping. All costs related to exchange
shipping are paid by the customer unless the item was damaged when received.
What is your Refund Policy?
VIP Teez wants you to be completely satisfied with your online purchase.
If for any reason you are not, please contact us within 14 days from receipt
of your shipment. Simply email our customer service department at staff@vipteez.com.
Please include with your return the following:
* Your contact information (email and/or fax)
* The item number & description of the merchandise being returned.
* The original invoice number
Please ship your return to:
Returns
VIP Teez
148 Harrington Rd
Clifton, NJ 07012
All items must be unworn and returned in the same condition as it was
sent. Once we have approved your return, we will process your refund within
7 business days.
You may ship your return as soon as you have spoken to us. For your protection,
please send all returns via a traceable carrier and in a well-padded box
or envelope. We cannot be responsible for returns that are lost or damaged
during return shipping. All costs related to return shipping are paid
by the customer.
Full refunds, excluding original shipping costs, will be given in the
same form of payment used for purchase. You will receive an email confirmation
as soon as the refund has been completed.
|